-About fraudulent money transfer related to Internet banking-
Outbreak situation of the whole country during 2018
During the year 2018, the number and amount of illegal remittances caused by malicious program infection and phishing nationwide were 322 cases, amounting to approximately 461 million yen.
| Year | number | * 1 Damage amount | * 2 Actual damage amount |
|---|---|---|---|
| 2018 | 322 cases | About 461 million yen | About 404 million yen |
| 2017 | 425 cases | About 1,081 million yen | About 899 million yen |
| 2016 | 1,291 cases | About 1,687 million yen | About 1,463 million yen |
* 1 Damage amount: All amounts that the culprit processed the remittance * 2 Actual damage amount: The actual damage amount obtained by subtracting the amount by which the financial institution prevented unauthorized remittance from the "damage amount"
Features About 60% of the accounts for illegal remittances are in the name of Vietnamese!
To avoid suffering from illegal remittances!
Virus infection prevention
- Keep the software versions up to date and enable the automatic update settings.
- Be sure to update the antivirus software pattern files, etc., and keep them up to date. If you are using paid software, also check your contract status. (May need to be updated annually)
- Please do not click on URLs (links) in messages such as emails, bulletin boards and Facebook / Twitter.
Internet banking measures
- In the formal procedure, you will not be asked to enter all of your password, random number table (second password), secret question (password), etc.
- When receiving a one-time password by e-mail, do not use a free e-mail address but use the e-mail address of your mobile phone.
- If your financial institution offers a security token service, consider introducing it.
- Check your deposits and withdrawals regularly for unauthorized transfers and logins, and check your login status.
For details, please see the website of each financial institution or contact the window of each financial institution.
"Countermeasures against illegal remittance cases related to Internet banking"
(National Police Agency and cybercrime measures)
(National Police Agency and cybercrime measures)
To avoid phishing damage
Financial institutions never ask for an ID, password, random number table, etc. by e-mail. Do not enter any information when you receive such an email.
~ What is a random number table ~
A table that prints numbers and letters in squares. Some internet banking uses it as a second password (double authentication).
* Examples of phishing emails that actually arrived 
~ Billing ~
I received an unrecognized site usage charge email
- Please check the contents of the e-mail and make sure that you have used the site, including your family. If you do not remember using it, please do not pay easily.
- Don't panic if there are words in the body of the email that incite anxiety, such as visiting your home directly or taking legal action. If you become anxious or pay when you do not want to be involved, you may be charged more.
- If you reply to the email or call the contact listed in the email, you will be sharing your personal information, such as your email address and phone number. If you give this information to others, you may have more trouble.
If it turns out to be a fictitious request ...
- Please ignore that billing email in the future.
- If it is possible to set such mail rejection by the functions provided by mail software or providers, please use that function.
- If you are uneasy or threatened by the other party, please consult the Consumer Affairs Center, the Akita Prefectural Police Cyber Crime Counseling Office, or the nearest police station.
Clicking the button on the homepage suddenly displays the billing screen
- If the billing screen is displayed suddenly, check that the terms and conditions are posted on the website before clicking. If you do not have this, it is difficult to understand, or if the usage fee is not specified, you can claim invalidity of the contract.
- In addition, if the business operator has not taken measures such as setting up a contract confirmation screen before applying, he / she can assert that the contract has been invalidated by mistake.
- There are sites that display their IP address and mobile phone model, etc., and pretend to have paid personal information, and are approaching the payment of fees. However, this alone is not enough for personal information such as e-mail addresses, telephone numbers, addresses, etc. Will not be grasped.
- Don't pay until you know you have to pay. If you are anxious or do not want to be involved and pay once, you may be charged more.
- Please do not contact the partner site. If you reply by phone, email, etc., you may be persistently charged.
- Please keep your site address and billing emails as evidence just in case.
If you find it to be unreasonable ...
- Please ignore that charge in the future.
- If you are uneasy or threatened, please consult the Consumer Affairs Center, the Akita Prefectural Police Cyber Crime Consultation Service, or the nearest police station.
~ Internet auction ~
I made a successful bid at the auction and paid the price, but the product did not arrive.
I sent the product to the winning bidder at the auction, but the money was not paid.
For trouble prevention
- Please be sure to check the address, name, contact information (home phone number as well as mobile phone) of the business partner, the method of sending the product, and the method of payment.
- Please check on the Internet to see if it is a real address.
- If the auction operator has indicated the seller's / successful bidder's evaluation, please use it as a reference for the transaction (it is only a guide and is not absolutely safe).
- Please use a secure payment method such as cash on delivery.
・ In case of trouble, please keep the e-mail exchanged with the trading partner, a copy of the auction screen, and the transfer statement of the price. - Please refer to the auction company who may post the Law for Prevention of Trouble and Measures.
If you get damaged ...
- Please reminder by all means such as e-mail and telephone.
- Please ask the other party to send the goods or return the price by content proof mail with proof of delivery.
- If there is any suspected fraud, such as when the proof mail has been rejected or returned with an unknown address, please consult the nearest police station or the Akita Prefectural Police Cyber Crime Consultation Service.
- Please contact the auction business as a suspicious transaction.
・ Auction operators may operate fraud insurance systems, so please consult with the operators.
* If you go to the police station, please contact us in advance and arrange a time with the person in charge.
~spam~
A large number of promotional emails are sent.
For trouble prevention
- Try using a public email address and a private email address.
- Also, please change your public e-mail address regularly and set a complicated e-mail address (using numbers, alphabets, symbols, etc.).
- Please do not disclose your e-mail address on the website or bulletin board.
- Please do not reply to the spam sent. Replying to it may send you more.
Consultation / Contact
- The following organizations accept information on spam that violates the Specific Email Act or the Specified Commercial Transaction Law.
- In the case of malicious content, such as a crime, please contact the nearest police station or the Akita Prefectural Police Cyber Crime Consultation Service.
Spam reduction
- You may be able to reduce the amount of unsolicited e-mails by using mail software, mobile phones, and functions provided by the provider. Please contact your provider.
In addition, please refer to the countermeasures for unsolicited e-mail on the mobile phone company's website. - Please refer to the spam consultation center for how to prevent spam.
~ Homepage and bulletin board ~
Personal information such as your name, address, and telephone number was posted on the website and bulletin boards.
My bad news is written on the homepage and bulletin boards.
For trouble prevention
- Homepages and bulletin boards can be viewed by an unspecified number of people. Please do not post personal information (name, address, phone number, date of birth, e-mail address, etc.) of yourself or your family / friends easily.
- Please do not give your personal information to anyone you know on the Internet or mobile phone.
- If it is necessary to disclose your personal information on the Internet for work reasons, etc., limit it to the minimum necessary information.
If you get damaged ...
- Please ask the administrator of the homepage or bulletin board to delete the corresponding entry. If the contact information (e-mail address, telephone number, etc.) to the administrator is described, please contact it and request deletion.
Also, some of them accept the deletion request only in a specific procedure, so please use this to request the deletion. - If the administrator does not respond to the deletion even after requesting the deletion, there is a method to ask the provider used by the administrator or the company that provides the bulletin board service to respond.
- In principle, the deletion request is made by the person who posted the personal information.
- If any personally identifiable content is disclosed and slandered, save and print the content, and consult the Akita Police Cyber Crime Counseling Office or the nearest police station. In addition, please request that the written contents and records be preserved for security of evidence. * If you go to the police station, please contact us in advance and arrange a time with the person in charge.
~Unauthorized access~
Your ID and password are used by others
Money or items are lost during online games
Unauthorized access is the act of using a computer (server) that you are not authorized to access by misusing someone else's ID / password or flawing a computer program.
For trouble prevention
- The password should not be something that can be guessed from birthdays, simple words, or IDs, but should be difficult to guess, such as a series of alphanumeric characters and symbols. Also, change your password regularly.
- Please do not carelessly give your ID / password to a third party.
- Programs with functions such as automatically moving characters in online games may be published on the Internet, but some of these programs steal IDs and passwords. Please give me.
If you get damaged ...
- Make sure that you are not mistaken or that your family is not using it.
- If you can log in, change your password immediately.
- If you cannot log in, please contact your system administrator, online game company, etc. to request ID suspension, damage status confirmation, etc.
- Use antivirus software to check your computer for malicious programs or viruses.
Consultation / Contact
- Consult with your system administrator, online game provider, etc. about the status of unauthorized access and whether any damage has occurred.
- If you receive emails that are suspected of being phishing, such as damage, or have been deceived, please contact the Akita Prefectural Police Cyber Crime Counseling Office or the nearest police station. * If you go to the police station, please contact us in advance and arrange a time with the person in charge.
~ Phishing ~
Phishing is the act of fraudulently obtaining personal information (credit card number, account number, ID, password, etc.) using e-mail or website impersonating a financial institution or company.
These actions are subject to punishment under the revised Unauthorized Access Prohibition Law (enforced from H24.5.1).
* Examples of crimes caused by phishing
If you receive an email requesting personal information
- Do not reply to personal information easily, as it may be used for crimes.
- If you have any questions about your system administrator, such as your name and password, make sure that the other party is a valid administrator and why you need it. If you are suspicious, please do not tell.
- After confirming the correct contact information using the telephone number guide (104), etc., contact the financial institution or company directly for the truth.
Please do not trust the contact information in the email.
If you have entered personal information
If you enter your personal information on the fake homepage, please change your password or PIN immediately.
In addition, consult with the consultation counters of spoofed financial institutions and companies to confirm countermeasures for damage prevention measures.
Consultation and information provision
If you receive emails suspected of being phishing or have been deceived by money, please contact the Akita Prefectural Police Cyber Crime Counseling Office or the nearest police station.
The "Phishing Countermeasures Council", which is made up of private companies and organizations, also accepts information. Please refer to the phishing countermeasures and so on.
Consultation desk
Fishing No. 110
* If you go to the police station, please contact us in advance and arrange a time with the person in charge.
~ Computer virus ~
Opening a file attached to an email infected with a computer virus
I was infected with a computer virus when browsing a suspicious homepage
After installing free software, it was infected by a computer virus and it was remotely controlled from outside
After installing a free app on my smartphone, my personal information, such as my phonebook, leaked out
Computer viruses are malicious programs that damage your computer. The operation varies from just displaying a message on the screen to destroying a file or sending an ID / password to the outside.
Its major feature, as the name suggests, is that it automatically infects files on other computers and propagates itself. This can cause damage throughout the world.
To prevent computer virus infection
- Update OS and applications and use them up to date
- Install comprehensive security software and use it up to date
- Do not install free software of unknown origin
- Don't inadvertently click URLs in emails from unknown sources
- Implement security measures for smartphones as well as PCs
If you get damaged ...
- Use antivirus software and try to remove the virus. If you can't get rid of it, consult your antivirus software company.
- Disconnect infected computers from the network to prevent information leakage and spread of damage.
Consultation / Contact
- The Information Processing Promotion Agency (IPA) is accepting reports and consultations on computer viruses.
- If you are guilty of a crime, please contact the Akita Prefectural Police Cyber Crime Consultation Service or the nearest police station. * If you go to the police station, please contact us in advance and arrange a time with the person in charge.